Assalamualaikum, Ahlan Wa Sahlan.
Annyeonghaseyo. Bienvenidos. Huan
Ying.
Welcome
to our blog!!!!
Now,
we are talking about the advantages of this system in helping KTB Sdn. Bhd in
achieve their objective. The system is designed to be objective-oriented for
dynamic business requirement changes and also for the provision of future
requirement growth. Now days, people are
like to purchase ticket by online because of time, cost and it is easy. So, the
numbers of people buying ticket online are increasing each year. By having this
e-ticketing system, KTB Sdn Bhd can forecast demand of customer base on history of purchasing ticket. So they can identify where are the destination highly demanded and when they need to provide extra bus and how many extra bus driver need to hire.
So, KTB Sdn Bhd can promote advance booking of tickets is availability for up to two months especially in peak season. By opening advance bookings, it is cater for demand and
to boost ticket sales. Lastly, e-ticketing system is a platform to KTB Sdn. Bhd to attract more customers purchase their service besides counter ticket.
Every
system has their own problem. For e-ticketing system there are several problem
facing by the end users and also by the KTB Sdn. Bhd itself. For example, when customer
buying ticket online, the confirmation email enter junk email or spam in theie email. The customer did not check back their spam or junk email and think their purchase
invalid, so, they purchase another one. This will make customer losses. Besides
that, time taken for confirmation in transaction between agents and
communication with bank take a longer time. KTB Sdn. Bhd has to log the seat for customer within 15 minute until bank massage success. If not, the seat will be released.
Besides that, the system of reservation are closed 6 hour before departure time. As we know customer mostly buying ticket in last minute, so closing booking ticket 6 hour before departure is a problem. Within that time KTB loss a lot of potential customer.
Then, the big problem faced by KTB Sdn Bhd is fraud. There are customers, who are buying ticket online with fake credit card. Most of the cases from international card and KTB Sdn. Bhd sometime cannot detect this problem. They have to responsible in this losses. To overcome this problem, KTB Sdn. Bhd have to stop the operation of online ticketing until they detected the person or until the problem solved.
Besides that, the system of reservation are closed 6 hour before departure time. As we know customer mostly buying ticket in last minute, so closing booking ticket 6 hour before departure is a problem. Within that time KTB loss a lot of potential customer.
Then, the big problem faced by KTB Sdn Bhd is fraud. There are customers, who are buying ticket online with fake credit card. Most of the cases from international card and KTB Sdn. Bhd sometime cannot detect this problem. They have to responsible in this losses. To overcome this problem, KTB Sdn. Bhd have to stop the operation of online ticketing until they detected the person or until the problem solved.
The
recommendation for solve this problem is after purchasing online ticket, please
check your junk email or spam. Might be the confirmation email already send. So
no need to repurchase the ticket and it will waste your money. Then, if you
think the massage of confirmation take too long, please call customer service. Customer
service will checked if there are any problems with your purchasing.
KTB Sdn. Bhd. should upgrade the system to make purchasing ticket online are customer oriented. They should check back the closing reservation 6 hour before departure system are reliable or not. So that KTB Sdn. Bhd. will not loss the potential customer in future.
Next, the bank should have better security system in order to detect the fake credit card. If the customer purchase the online ticket with the fake credit card, during the transaction the bank should be able to detect within faster time and block the transaction and approval of purchasing ticket.
That's all for this part. Keep it up with us to know more about KTB Sdn. Bhd in next entry.
KTB Sdn. Bhd. should upgrade the system to make purchasing ticket online are customer oriented. They should check back the closing reservation 6 hour before departure system are reliable or not. So that KTB Sdn. Bhd. will not loss the potential customer in future.
Next, the bank should have better security system in order to detect the fake credit card. If the customer purchase the online ticket with the fake credit card, during the transaction the bank should be able to detect within faster time and block the transaction and approval of purchasing ticket.
That's all for this part. Keep it up with us to know more about KTB Sdn. Bhd in next entry.
See you in the next entry. Zai Jian..
Annyeonghigeseyo. Adios. Maasalama. Goodbye!!!!<3
Publish By: Nazmin
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